Shipping policy
SHIPPING POLICY
At SIKAR by Grenash, every order is prepared with intention. Because our collections are produced in limited quantities, some pieces are made available through pre-order to ensure each item is thoughtfully produced and delivered.
ORDER PROCESSING
In-stock orders are typically processed within 3–5 business days after purchase.
Orders are not processed, shipped, or delivered on weekends or major U.S. holidays.
During launches, limited-edition releases, promotions, or periods of high order volume, processing may take longer.
PRE-ORDER ITEMS
Some SIKAR by Grenash pieces are available by pre-order only.
Pre-order items are produced specifically for the customers who place orders during the pre-order period. Because these pieces require additional production time, pre-orders may take approximately 2–6 weeks to ship.
The 2–6 week timeframe begins after the pre-order is placed and may vary depending on production schedules, materials, manufacturing timelines, and order volume.
Please note: The estimated 2–6 week timeframe is for processing and production before shipment. It does not include transit time once the order has shipped.
If your order contains both an in-stock item and a pre-order item, your order may ship together once the pre-order item is ready.
By purchasing a pre-order item, you acknowledge and agree to the extended production and shipping timeframe.
SHIPPING
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated delivery times begin after your order has shipped, not when the order is placed.
Shipping times may vary depending on the destination, carrier delays, weather, holidays, and other circumstances outside of SIKAR by Grenash’s control.
SHIPPING ADDRESS
Please make sure your shipping information is correct before completing your purchase.
SIKAR by Grenash is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and transferred to the carrier, it is the responsibility of the shipping carrier to deliver the package.
SIKAR by Grenash is not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly.
DAMAGED PACKAGES
If your package arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging.
Contact SIKAR by Grenash as soon as possible so we can review the issue and determine the appropriate next steps.
INTERNATIONAL SHIPPING
International shipping availability may vary by collection and destination.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These fees are not included in the purchase price or shipping charge unless specifically stated at checkout.
SHIPPING CHANGES & CANCELLATIONS
Please review your shipping information carefully before completing your purchase.
Because orders may enter processing shortly after purchase, we cannot guarantee that shipping addresses or order details can be changed once an order has been placed.
Orders cannot be canceled once they have entered processing or production.
Pre-order purchases cannot be canceled due to the extended production timeline.
CONTACT
Questions about your order or shipping?
Please contact SIKAR by Grenash through the contact information provided on our website and include your order number so we can assist you as efficiently as possible.
Thank you for choosing SIKAR by Grenash.
The smoke flows… The standard stays.